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Terms and Conditions
Effective Date: 2/17/2026
Welcome to Prime Jerky Company (“Company,” “we,” “our,” or “us”). These Terms and Conditions (“Terms”) govern your use of www.primejerkycompany.com (the “Site”) and any purchases made through it.
By accessing or using our Site, you agree to these Terms. If you do not agree, please do not use the Site.
1. Use of the Website
You agree to use this Site only for lawful purposes and in a way that does not infringe on the rights of others or restrict their use of the Site.
You may not:
Use the Site for fraudulent purposes
Attempt to hack or disrupt the Site
Copy or exploit content without permission
2. Products & Orders
All products are subject to availability. We reserve the right to:
Limit quantities
Discontinue products
Refuse or cancel orders at our discretion
If we cancel an order, we will refund the payment.
3. Pricing & Payments
Prices are listed in U.S. dollars
We reserve the right to change pricing at any time
Payments must be completed before orders ship
You agree to provide accurate billing information
4. Shipping
Shipping times are estimates and not guaranteed. We are not responsible for:
Carrier delays
Lost or stolen packages after confirmed delivery
Incorrect addresses provided by customers
5. Returns & Refunds
Due to the nature of food products, all sales are final.
If your order arrives damaged or incorrect, contact us within 7 days at info@primejerkycompany.com.
6. Intellectual Property
All content on this Site — including logos, images, text, and design — is the property of Prime Jerky Company and may not be used without permission.
7. Limitation of Liability
To the fullest extent permitted by law, Prime Jerky Company is not liable for:
Indirect or incidental damages
Allergic reactions or misuse of products
Delays or failures beyond our control
Customers are responsible for reviewing ingredient lists for allergens.
8. Disclaimer
Products are provided “as is” without warranties of any kind. We do not guarantee uninterrupted or error-free website operation.
9. Indemnification
You agree to indemnify and hold harmless Prime Jerky Company from claims arising from:
Your misuse of the Site
Violation of these Terms
Violation of any laws
10. Governing Law
These Terms are governed by the laws of the State of Ohio, without regard to conflict of law principles.
11. Changes to Terms
We may update these Terms at any time. Updates will be posted on this page with a revised effective date.
12. Contact Information
Prime Jerky Company
6791 Riverview Ave.
Middletown, OH 45042
Return & Refund Policy
Effective Date: 2/17/2026
At Prime Jerky Company, we take pride in delivering high-quality, fresh beef jerky. Because our products are food items, our return policy is different from non-food retailers. Please review the policy below.
🥩 Food Safety Policy
Due to health and safety regulations, we cannot accept returns on food products once they have shipped.
This helps ensure the safety and integrity of all our products.
✅ Refunds & Replacements (When Eligible)
We do offer refunds or replacements in the following cases:
1. Damaged Orders
If your package arrives damaged:
Contact us within 7 days of delivery
Include photos of the package and product
We will review and offer a replacement or refund when appropriate
2. Incorrect Orders
If you received the wrong item:
Contact us within 7 days
Provide your order number and a photo
We’ll ship the correct item or refund you
3. Quality Concerns
If you believe there is a quality issue:
Reach out within 7 days of delivery
Include photos and a description
We review these case-by-case
Customer satisfaction matters to us, and we’ll make it right when appropriate.
❌ Non-Refundable Situations
We cannot offer refunds for:
Opened or consumed products
Orders delayed by shipping carriers
Incorrect shipping addresses entered by the customer
Normal flavor or texture preferences
Minor packaging cosmetic issues
📦 Lost or Stolen Packages
Once a package is marked delivered by the carrier, we are not responsible for theft or loss.
If this happens, we recommend contacting the carrier first. We may assist on a case-by-case basis.
💬 How to Request a Refund or Replacement
Contact us at:
Include:
Order number
Description of issue
Photos if applicable
🤝 Our Promise
We stand behind our jerky. If there’s a legitimate issue, we’ll do our best to make it right.
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